FAQ
Answers to frequently asked questions.
The FAQ about the cloud can be found here.
Where can I get help?
Just write an email to support@puresec.de
Which firewall permissions are required to operate the mobile app?
The following access to the Internet or to the PureLife Cloud instance is necessary.
- HTTPS / tcp 443 to the PureLife Cloud instance
- if our service is used, it is the DNS name: vayyar-cloud.smart-altern.de
Transfer failed - What should I do?
When provisioning the NOVA-C sensor with the PureLife Care app, the message Transfer failed may appear. However, the provisioning is successful and the sensor is connected to Wi-Fi and the cloud. In this case, the message can be ignored.
Why am I repeatedly logged out?
Repeated logouts can occur when changing servers. A message appears stating Session is expired or invalid. This behavior can be resolved by clearing the app data.
Previous
Vapro / ProNext
Requirements